Shipping policy

Order Processing & Dispatch

All orders are usually processed and dispatched within 1-2 business days. Since we operate as a dropshipping business, shipping times may vary depending on the supplier’s location and processing speed.

 

Shipping Timeframes

  • Australia: Shipping timeframes vary, depending on the product. Estimated delivery times will be mentioned at the checkout. Usually, delivery time-frames are anytime between 1 and 3 weeks after dispatch.
  • New Zealand & United States: Delivery times may vary based on location and customs processing. Please contact us before placing an order if you need an estimated delivery timeframe.

 

Shipping Costs

  • Australia: Shipping costs for products varies.  They are calculated at the checkout.
  • New Zealand & United States: Shipping costs for products varies.  They are calculated at the checkout.

 

Tracking Information

Once your order has been dispatched, you will receive a tracking number within 1 business day. This will allow you to monitor your package's journey until it reaches your shipping address.

Customs & Duties (International Orders)

For orders shipped outside Australia, customers are responsible for paying any customs duties, taxes, or import fees at the port of landing. These charges vary by country, and we recommend checking with your local customs office before placing an order.

Returns & Refunds

  • Customers are responsible for covering the cost of any returns.
  • Returned items must be unused, in original packaging, and meet our return eligibility criteria.
  • To initiate a return, please contact our support team at help@petaccessoryhub.com for instructions.

Delays & Lost Packages

While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather disruptions, customs clearance, or courier delays. If your order has not arrived within the expected timeframe, please reach out to us at help@petaccessoryhub.com.au.

For further inquiries regarding shipping, feel free to contact our support team before placing your order.